Here are a few of our most frequently asked questions:

Do you offer web hosting plans?  No, we don’t. We actually structure our business this way as a service to our clients. By providing your own web hosting and domain, you retain complete control of your website. We are happy, however, to walk you through the process of getting your domain and hosting set up.

How will we communicate throughout the design process?  As we are working through the preliminaries, we will talk on the phone a few times to get an idea of what direction you want to move, design-wise. Once the process is going, we prefer to communicate via e-mail. This allows us to keep an accurate record of what was discussed and gives us documentation to refer back to throughout the design process. We will also set up a training call when the site is finished to show you how to make changes to your site on your own.

Wait – I am going to have to make the changes on my own? Yikes!  You are always welcome to hire us to do your maintenance and redesign work. However, you may be surprised at how much of the content edits are very easy to do yourself – almost as simple as using a word processor. Most of our clients find they prefer to make minor changes themselves and hire us for the tough stuff.

How do I get started?  Contact me via the link above! We will begin the preliminary discussion of your design needs and draft a contract. When we are ready to start your project, we will send you a contract and information to submit a deposit, and then we will begin!

How long does a complete web design take?  The time frame for custom sites varies depending on the scope of the project, how much information you have readily available when we start, and how available you are to answer emails and provide information & feedback. You should generally allow 4-6 weeks for your project to be completed, but if you are quick with feedback and requested information, we can often finish in as little as 2 weeks.

So I need to be available during the design process?  Yes! It’s very important that you are available on a daily basis. We will be sending you e-mails with ideas and mockups that must be approved by you before we can proceed to the next step. Your timely response to these e-mails will keep the project moving.

Can you maintain my site? Or, can you fix something that I messed up?  Yes, we offer website maintenance. You can read more about them here.

Do you have a question that wasn’t mentioned here? Don’t hesitate to shoot us an email!